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Returns & Exchanges
At Big Toys Direct, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
2
Pack Your Items
Securely pack the unworn apparel in its original packaging with all tags attached to ensure a smooth inspection process.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
4
Receive Your Refund
Once our warehouse receives and inspects your items, we will process your refund or exchange within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing